Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Wellplace Michigan to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Wellplace Michigan.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Wellplace Michigan A resource for individuals seeking mental health or substance abuse information and services

Wellplace Michigan functions as a point of access for those in need of mental health and substance abuse treatment.

We work with local providers and designated Managed Care Provider Networks (MCPNs) to ensure an overall integrated and effective access system for people with severe mental illness, severe emotional disturbance, developmental disabilities, substance use disorders and co-occurring disorders.

Core Values
  • We are designed for community benefit and to ensure that the community is continually educated on how to contact the public mental health system for needed services
  • We are available on a 24/7 basis and are immediately accessible across the local service area regardless of where the person contacts or enters the public mental health system
  • All persons contacting Wellplace shall be made to feel welcome however they choose to contact us and will be treated with dignity and respect
  • Wellplace will operate under a “no wrong door” philosophy, where persons are screened for eligibility, coverage determination and referred for services and supports regardless of where they make contact
  • All persons contacting Wellplace shall be receive access to needed services and supports designed to achieve their desired outcomes
  • All persons shall be empowered to exercise informed choice
  • All services provided by Wellplace shall be individual and family-centered
  • The Wellplace Access Center is designed to foster engagement, and support trauma informed care, recovery, resiliency and self-determination
  • Wellplace is committed to a continuous quality improvement focus
Core Services

Customer Services

  • Initial contact call and triage to appropriate services
  • Collection of Demographic information and data entry
  • Provide general information in regards to benefit plans, coordination of benefits, network changes, etc.
  • Receive inquiries regarding complaints, grievances and appeals.
  • Provide Information and Referral services

Crisis Services

  • Provide Crisis Intervention
  • Provide Suicide Prevention Services
Clinical Screening and Eligibility
  • Complete telephonic clinical screenings to determine eligibility for mental health or substance use services
  • Provide referral and linkage, including appointment setting to a qualified provider
  • Provide Service Authorization and Denial
Administrative Support Services
  • Credentialing Services
  • Complete Special Populations Enrollments
  • Facilitate MCPN Changes
  • Complete Program Changes
  • Provide Due Process Rights and Notifications
  • Utilization Management
  • Quality Assurance
Comprehensive Care

Crisis calls are handled by certified clinicians via arrangements with local emergency services. Professional assistance is provided from the initial call until stabilization of the caller or emergency service transfer is initiated.

The Access Center provides services on a 24/7 basis and is accessible across the local service area, regardless of where a person enters the system. Callers may contact the Access Center from most locations, including a residence, emergency room, provider/government offices, shelters and warming centers.

From the point of contact, callers will receive comprehensive services, including screening for determination of level of care, immediate clinical appointments, or acute care admission. All callers will receive follow up calls within a reasonable time to ensure that standards of care are met in the delivery of services.