Managing after hours calls and patient crisis has always been a point of concern for behavioral health professionals. There are many call services that will take and convey telephone messages. Many call services will even page the professional in the event of a patient emergency or will refer the caller to a local crisis center or emergency room. This approach offers little support to the client in crisis and represents significant inconvenience to the behavioral health professional. Wellplace has responded to this situation by developing an innovative Behavioral Health Professional After Hours Messaging / Crisis Management Service.

Wellplace has been providing 24 hour 365 day telephone crisis management services for nearly a decade as a component of our comprehensive Employee Assistance Programs (EAP). Our crisis call center is staffed by highly trained and competent behavioral health professionals consisting of master’s level or higher clinicians (social workers, family therapists, psychologists, psychiatrists, and professional counselors) or uniquely qualified and trained professionals / paraprofessionals (nurse practitioners, behavioral health technicians, and so on).

Our call center staff receives and records your calls and instantly e-mails or faxes them to your attention. We will also hold your messages until you call in for them. In the event your client/caller is in crisis, our staff will professionally manage and stabilize the client. Our efforts are documented in detail and a customized report immediately forwarded to your attention.

Our data are not deleted from our database files until instructed by our clients to do so. We provide this archival function as a standard part of our Behavioral Health Professional After Hours Messaging / Crisis Management Service. We are able to sort and query data and messages as per your request (i.e. “How many calls did I receive from Joe Smith? What were the dates of these calls and what was the subject of these calls?”)

Our call center telephone capabilities are impressive and include multiple incoming lines expandable to meet our growth (based upon multiple T-1 telephone and internet connectivity), call forwarding & transfer, caller identification, and advanced caller statistical recording.

The fee for our Behavioral Health Professional After Hours Messaging / Crisis Management Service is competitive with lesser services.