The Wellplace crisis call center is a central component of our services. This is where the employee first contacts the EAP. Wellplace prides itself on insuring this first contact is personal, professional, and helpful.

Employees have direct and immediate access to an experienced behavioral health specialist. When an employee is in crisis, seeking support, referral, or information, he or she does not want to meander through a complicated and impersonal maze of telephone auto-attendants and voice mail.

The Wellplace 24 hour toll-free crisis call center is open 365 days per year. The 24 hour call center provides the employee direct access to experienced crisis counselors and clinical support professionals.

The Wellplace crisis call center staff offer a broad spectrum of services to employees and family members enrolled in our EAP.

For example, the Wellplace behavioral health specialists are well versed in:

• Dealing with acute mental health concerns
• Dealing with the complicated individual and family issues associated with drug & alcohol abuse and addictions
• Working with domestic violence issues and child abuse
• Managing threats of workplace violence and work related stress issues
• Suicide intervention and stabilization
  Critical incident stress debriefing
• Use and referral to community resources and support groups

When the Wellplace crisis counselor refers a caller for a face-to-face session we simply do not close the case. We follow-up on all cases to confirm the appointment, assure the referral was helpful, and offer additional support.

Wellplace does not use auto attendants. You have direct access to experienced crisis counselors 365 days a year!